Customer Success Manager
Who we are
About the Role
As Customer Success Manager, you will play a key part in the long term success of our clients, globally.
You will be instrumental in building long-lasting relationships with our customers and making them realise significant benefits from our software. You will empower our sponsors and super users by imparting expert product knowledge and delivering high quality training.
You will be working in a fun and supportive team of creative, curious, hardworking, and driven people who genuinely care about making a difference for our customers.
A typical day will see you:
- Enable them get the most out of Kiplot – supporting ongoing transformation of their business processes
- Learn to work in a consultative capacity to build deep, long lasting, “trusted advisor” relationships
- Develop training strategies to drive usage of the product and grow the capability of our users
- Managing customer expectations in line with our product roadmap
- Support the development of Kiplot’s product roadmap, acting as a joint Product Owner to ensure the voice of the customer is heard loud and clear
- Help us establish and enhance our own internal operational processes to support us as we scale
About you
You’re a doer not a procrastinator. Boredom is your enemy. You have a passion for problem solving and feel great satisfaction at ploughing through a todo list – especially when you see the direct impact it has on the lives of customers.
You’re able to work autonomously and recognise the importance of managing competing priorities.
You like working directly with customers and dislike working on a problem without the real-life context. You enjoy talking directly to customers and understand that the most valuable relationships are collaborative, not servile.
You love technology and aren’t scared of it. You understand the importance of data, and probably know your way around a spreadsheet.
You enjoy working in an environment that knows how to blend fun with hard work.
Skills and experience:
Must haves:
While there are some important foundations that will help you get started, this role is for ambitious people with an ambitious track record, who are keen to learn – we’ll teach you everything else you need!
- 1+ years experience in a customer facing role
- Some experience of project management
- Experience of building and maintaining solid stakeholder relationships
- Ability to prioritise competing requests and manage expectations accordingly
- Some data analysis experience
Optional bonus points:
- Undergraduate degree from a top university
- Experience working with enterprise organisations
- Experience of work management tools like Jira
Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. By contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying.
At Kiplot we embrace diversity and are committed to equal opportunities. We are actively recruiting a diverse and inclusive team so we encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the requirements list above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role and to Kiplot.
Why Join Kiplot
- £35K – £50K starting salary
- Early-stage equity in a rapidly growing, already profitable start-up
- Flexi-working (Office in Old Street)
- 28 days annual holiday
- Pension scheme
- Top-end computer
- Screens and other homeworking setups as required
- Pet friendly office
Sound interesting?
- A covering letter explaining why you’re interested in this role
- Your CV
